Integrora

Terms of use

_Last updated: 2026-05-16_

These Terms of Service ("Terms") govern your access to and use of the Integrora platform ("Service") operated by Integrora, UAB ("we", "us"). By creating an account or using the Service you agree to these Terms.

1. Service

Integrora provides a multi-tenant SaaS ERP for industrial staffing operators. Functionality is delivered as described in the documentation in effect at the time of your subscription and may be updated, replaced, or discontinued at our discretion subject to commercially reasonable notice for material changes. The module catalogue and feature descriptions are published under /features.

2. Accounts

You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use. Each user must use their own credentials — credential sharing is prohibited.

3. Acceptable use

The following rules apply to every authorised user. Breach entitles us to suspend access without notice, in addition to any remedies in your Subscription Agreement.

3.1 Account security

  • Each individual user must use their own credentials. Sharing logins is not permitted.
  • You are responsible for every action performed under credentials issued to your workspace.
  • We require two-factor authentication for users with admin or owner roles.
  • Notify us at support@integrora.com within 24 hours of any suspected unauthorised access.

3.2 Prohibited activity

You and your users must not:

  • Reverse-engineer, decompile, or attempt to derive the source code of the platform.
  • Use the platform to violate any law, sanctions programme, or third-party right.
  • Transmit malware, conduct security testing without prior written authorisation, or otherwise interfere with other tenants' use of the service.
  • Resell, rent, or sublicense the platform except as expressly permitted.
  • Scrape, harvest, or programmatically extract data from the platform other than through the documented API.
  • Upload illegal content, content you don't have the right to process, or content that infringes another party's rights.
  • Use the platform to send unsolicited commercial communication ("spam") to third parties.

3.3 Content ownership

You retain ownership of all data and documents you upload. We use this data solely to provide the service and only as instructed in your Subscription Agreement and the Data Processing Addendum.

3.4 Reporting and enforcement

Report violations to support@integrora.com. We will investigate and respond within 10 business days. We may suspend access for material violations after written notice and a reasonable opportunity to cure, except where immediate suspension is necessary to protect the platform or other tenants. Termination follows the procedure in your Subscription Agreement.

4. Customer data

You retain ownership of all data you upload ("Customer Data"). You grant us a limited licence to host, process, transmit, and display Customer Data solely as needed to provide the Service. We process personal data on your behalf as a Data Processor under GDPR — see our Privacy Policy, Sub-processors and Security Practices pages, and the Data Processing Addendum to your Subscription Agreement, for details.

5. Fees and payment

Fees are set out in your order form or the published plan you subscribe to. Invoices are issued on the billing cadence you elected and are due within the period stated on the invoice. Late payment may result in suspension of the Service after written notice.

6. Subscription term and termination

Subscriptions auto-renew for successive periods unless cancelled in writing before the renewal date. We may suspend or terminate access for material breach uncured for 30 days, for non-payment after due notice, or where required by law. Upon termination you may export Customer Data for 60 days; thereafter we delete it.

7. Warranty and disclaimers

We will use reasonable skill and care to provide the Service in conformity with the documentation. EXCEPT FOR THE EXPRESS WARRANTIES IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of liability

To the maximum extent permitted by law, our aggregate liability under these Terms shall not exceed the fees you paid in the twelve months preceding the event giving rise to the claim. Neither party shall be liable for indirect, incidental, consequential, or punitive damages.

9. Confidentiality

Each party shall protect the other's confidential information with at least the same degree of care it uses to protect its own confidential information (and in no event less than reasonable care).

10. Change policy

This section sets out when and how we update the public legal and operational documents this site links to.

10.1 Documents subject to this section

10.2 What cannot be changed unilaterally

The following can only be changed by mutual written agreement:

  • The Special Conditions of your Subscription Agreement (price, term, limits, party details).
  • The General Conditions (Annex 1) — core legal obligations.
  • The core terms of the Data Processing Addendum (Annex 6) under GDPR Art. 28.

10.3 Categories of change

Minor changes (spelling fixes, link updates, new supported browser version) — effective immediately on publication. No customer notification required.

Material changes (changing SLA priority targets, adding a prohibited activity, adding a new sub-processor, materially revising the security baseline) — effective 30 days after publication. We email every active customer's designated administrator within 3 business days of publication.

Material changes adverse to the Customer (shortening support hours, weakening the uptime commitment, more restrictive prohibited activity, weakening security commitments) — effective 60 days after publication, with an email subject line containing "MATERIAL CHANGE". You may terminate your Subscription Agreement before the change takes effect by written notice; we will refund any prepaid amounts for the period after the termination date.

11. Governing law

These Terms are governed by the laws of the Republic of Lithuania. Disputes shall be resolved in the courts of Vilnius.

Contact

For legal notices: support@integrora.com